Returns & Exchanges

At Cliff & Pebble, we want you to be completely satisfied with your premium coffee equipment, which is why we offer a 30-day return window for most products. Items must be returned in their original packaging and in like-new condition to qualify for a full refund.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team via email or our online portal with your order number to receive a Return Merchandise Authorization (RMA).

• 2.
  Pack With Care

  Securely pack your item in its original double-box packaging, including all accessories, manuals, and cleaning kits that were included in the shipment.

• 3.
  Ship to Warehouse

  Affix the provided shipping label to your package and drop it off at the designated carrier location, ensuring you keep a copy of the tracking number for your records.

• 4.
  Inspection and Refund

  Once our technicians inspect the unit to verify its condition, we will process your refund to the original payment method within 5-7 business days.